At Conquest Koi, all of our items are made to order and embroidered specifically for each customer. Due to the personalised nature of our products, we are unable to accept returns, exchanges, or offer refunds for items that have been ordered in the incorrect size, colour, or design choice.

Each garment is individually embroidered and can take between 1–6 hours to complete, depending on the design. As all items are produced to order, please allow up to 14 days for production and dispatch.

Please Check Sizing Carefully

We strongly encourage all customers to review our size guides thoroughly before placing an order. If you are unsure about sizing, please contact us before ordering and we will be happy to assist you in choosing the most suitable size.

As all products are made to order, we cannot exchange items due to incorrect size selection.

Faulty or Damaged Items

We take great pride in the quality of our products. If you believe your item has a fault or arrives damaged, please contact us by email as soon as possible, including your order number and photographs of the issue.

Once we have reviewed the fault, we will work with you to determine the best solution and rectify the issue where appropriate. This may include a repair, replacement, or other suitable resolution depending on the circumstances.

For all fault-related enquiries, please email: Conquestkoi@gmail.com

Thank you for supporting our small business and understanding the time, care, and craftsmanship that goes into every embroidered item we create.